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Power MetersSmart Meter RP2

User Operation Manual: Smart Meter RP2

1. About Your Smart Meter RP2

The Smart Meter RP2 is an intelligent IoT meter designed to accurately measure your electricity consumption. It offers real-time insights and convenient management of your utility services.

2. Important Safety Information

Please read and understand these safety guidelines before operating your meter.

2.1 Safe Use of the Meter

  • Professional Installation: Your Rokswood Group meter should only be installed and serviced by qualified personnel. Do not attempt to open or modify the meter yourself.
  • Environmental Conditions: Ensure the meter is installed in a location that meets the recommended environmental specifications (temperature, humidity). Avoid exposing the meter to direct sunlight, extreme heat, or excessive moisture.
  • Physical Damage: Protect the meter from physical impact or damage. If the meter appears damaged, contact Rokswood Group support immediately.
  • Children and Pets: Keep children and pets away from the meter to prevent accidental damage or tampering.

2.2 Ensuring Equipment Safety

  • Authorized Repairs: Any repairs or maintenance must be performed by Rokswood Group authorized technicians.
  • Cleaning: To clean the meter, use a soft, dry cloth. Do not use abrasive cleaners, solvents, or water directly on the meter.
  • Cable Integrity: Periodically inspect any visible cables connected to the meter for signs of wear or damage. If any damage is observed, contact Rokswood Group support.

3. Getting Started

3.1 Meter Overview

  • Display Screen: The display shows current readings and credit balance.
  • Keypad: Used for entering recharge tokens or accessing specific functions.

3.2 Understanding Your Readings

Your meter provides real-time data on your consumption.

  • KWh: Your meter measures power in KWh.
  • Current Reading: This shows your total accumulated consumption and can be viewed on the meter’s display screen.
  • Credit Balance: For prepaid meters, this displays your remaining credit and can be viewed on the meter’s display screen.

4. Recharging Your Meter

Keeping your meter topped up is essential for uninterrupted service. Rokswood Group meters primarily support two recharging methods: remote connectivity and token-based.

4.2 Token-Based Recharge (For Specific Models)

The Smart Meter RP2 utilizes a token-based recharge system. After purchasing credit, you will receive a unique recharge token via SMS and/or email.

  • Entering the Token:
    1. Locate the keypad on your meter.
    2. Carefully enter the multi-digit recharge token exactly as provided.
    3. Press the [Enter/Confirm] button on the keypad.
  • Confirmation: The meter display will indicate successful recharge, and your credit balance will update. If an error occurs, double-check the token and re-enter.

5. Important Note for Battery-Powered Meters and Sleep Cycles

The Smart Meter RP2 is a token-based meter and does not require a wake-up trigger.

6. Troubleshooting Common Issues

6.1 Meter Not Displaying New Credit After Recharge

  • Token-Based Recharge:
    • Re-enter Token: Carefully re-enter the token, ensuring no errors.
    • Check Token Validity: Ensure the token hasn’t expired or been used previously.

6.2 “Low Credit” or “Disconnected” Indication

  • Recharge: Your meter likely has insufficient credit. Recharge your meter following the instructions in Section 4.

6.3 Meter Not Responding

  • Battery Level (for battery-powered meters): If your meter is battery-powered, the battery might be low. Contact Rokswood Group support for battery replacement guidance.

7. Frequently Asked Questions (FAQs)

  • How do I check my current credit balance?
    • You can view your credit balance on the meter display.
  • What happens if my credit runs out?
    • Your electricity supply will be disconnected until you recharge your meter.
  • Can I monitor my consumption history?
    • You can access your consumption data through the Rokswood Group app/portal.
  • Who do I contact for support?
    • Please refer to Section 8: Customer Support.

8. Customer Support

For any issues, questions, or technical assistance, please contact Rokswood Group Customer Support:

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